Support How can we help you?

Our support team is ready to help you with all your questions about the daily use of Ternair Marketing Cloud.

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Reliable and fast support

We have a dedicated team to quickly answer your questions. Our product specialists have hands on experience with Ternair and have in-depth knowledge about the software.

 

Our support team is here for you

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Support by phone

Call our support team with your questions. No menu or queue. We will help you immediately.

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No question is too difficult

Our product specialists have in-depth expertise and hands on experience with Ternair. Don’t be afraid that your question is too difficult, but feel free to challenge our specialists.

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Ticket support system

Check the status of your questions and requests in a user-friendly ticket system where you can register, track, prioritize and manage your tickets.

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E-learning

An extensive e-learning environment with explanations of features, how-to video’s, release notes and webinars is online available for you, 24/7.

What other people say

"With the support ticketing system it is easy to send issues and questions to the support department. Ternair picks up these tickets fast and keeps us updated about the status of the question. Ternair also provides active input in terms of suggesting solutions and possibilities so that we can continue to improve the quality of our campaigns."

Sanne van Rees
Online Marketer

"If we need help unexpectedly, it is always relatively easy to make contact and Ternair usually comes up with advice or a solution quickly. And in my experience, this is not always the case with other vendors."

Martijn Roskam
Online Coordinator

"The organization behind Ternair works very well: having problems or need support? Ternair responds fast, with expert knowledge and above all flexibel."

Wim Verbeek
Database Analyst / Marketer

"The Ternair team is easy to contact and problems are resolved fast. And Ternair is always happy to engage in brainstorming sessions and share ideas on how we can use the tool as optimally and as efficiently as possible."

Diane Ramakers
Online Marketer

"The support department is easily accessible via the support application and quickly responds to questions and tickets."

Mark de Bra
Database Marketer

Learn more online

Online manual | Ternair

Online manual

Check explanations and instructions about the features of Ternair Marketing Cloud.

Read more
How to video’s | Ternair

How to video’s

Step-by-step video instructions of features.

Watch video's
Support ticket | Ternair

Support ticket

Questions? Ask our support desk.

Ask a question

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