By deploying a 360-degree customer view and cleverly constructed campaigns, Vakmedianet not only makes newsletters dynamic but also the content on its websites. With a significantly higher click through ratio as a result, says Stephanie Gillisse, Marketing Manager Data & Development at Vakmedianet.
Solutions & results
Recognition website visitor for >50 titles
Data-driven relevant content
Increase CTR by a factor of 3 to 10
Dynamic and personalized content
As a b2b publisher with more than fifty titles, Vakmedianet constantly strives for relevance for its readers. To this end, the company has been working for some time with a 360-degree customer view compiled from various data sources: customer profile, subscriptions, transactions, newsletters and click behavior. With this information, the publisher knows what professionals from different fields and industries are interested in. And it uses that to better tailor its communications. For some time, it has been testing dynamic and personalized content on its websites. With deployment of the Ternair Marketing Cloud.
Recognition
"On the basis of data in Ternair, we determine what content a specific visitor on the website does or does not see," Gillisse says about the pilot. Using digital 'fingerprints' - for which a visitor in the cookie wall must first give permission - a unique user behind the click behavior is recognized. This data is then usable within the Ternair environment.
When it is clear which visitor is involved, a system is put into operation to provide appropriate content. Both editorials and products such as events and white papers. For example, the application checks whether the visitor in question is already subscribed to the newsletter. If not, a pop-up can be shown for subscription. If he is already subscribed, you might choose to show nothing or set up follow-ups, for example. For example, has he requested the annual training guide? Or: has he already signed up for the biggest event coming up? Depending on the answer, an appropriate pop-up or content block is shown or not.
"Based on data in Ternair, we determine exactly what content a specific visitor sees or does not see on the website."