Email remains an important and innovative marketing channel

E-mail blijft een marketingkanaal | Ternair

Although e-mail was one of the earliest features on the Internet and thus has reached a respectable age, the grind is far from over. There are increasing opportunities to make messages more enticing to the recipient and new ways to increase conversion. The smart use of data plays an important role in this.

During the Ternair MasterClass, Jordie van Rijn of emailmonday talked about the current and future possibilities of email marketing and marketing automation. A good number of his recommendations and insights publishers can apply immediately.

New possibilities and the future of email

Jordie van Rijn showed a number of interesting techniques that are just now available or will soon be available and that you will see more often. Not everything is widely applicable yet, but that gives marketers the space to explore and experiment with them.

BIMI

BIMI (Brand Indicators for Message Identification) makes it possible to display a logo next to the message in the inbox. This makes it immediately clear to the recipient who the mail is from, and makes it easier to find the message in the daily mail stream. Moreover, there is an authentication technique behind it: others cannot simply impersonate a sender by hijacking a logo, as it only works if the technical settings are correct and the mail is authenticated (and sent from a trusted place).

AMP for Email

AMP for Email makes it possible to make email messages interactive. For example, the recipient can browse through a number of categories and indicate which product they are interested in, the date for a service appointment or express an opinion in a poll or quiz. AMP for Email | Ternair

This example shows that you can refresh an offer or part of the content in the inbox.

All interactivity is performed within the inbox, so the recipient does not have to click through to a landing page. The AMP for email technology is already supported by a number of email programs, including Gmail. It is possible to experiment with it already. Programs that can't handle it simply show the message the familiar forms - plain text or HTML - and ignore the additional AMP version so the email is always readable.

Mobile email and voice increasingly important | Ternair

Publishers deploying email marketing are finding that more and more subscribers are reading their email on mobile devices, such as cell phones and tablets. By now, you can expect half or more of emails to be read on mobile. Even in the business market the trend is clear: less on desktop or laptop, more on smartphones and tablets.So your messages need to work well on mobile (including landing pages etc). But that is not the same as optimization. If you want more results then making it look good on mobile is not enough. For any device you can optimize for clicks and conversion. You do that by experimenting, for example with where illustrations show up on smaller screens, by using responsive templates.Thanks to the boom in audiobooks recently, no publisher will be surprised that speech is becoming increasingly important. Make sure your emails work well in conjunction with techniques such as pre-reading software (text to speech). Speech interfaces like Siri, Alexia and Google Assistant are becoming more widely used and the number of smart devices, and cars that support voice control is increasing. It is expected that by 2020 is one million Dutch households will have a smart speaker in their home.

Targeting

AI (Artificial Intelligence) can already play an important role in improving timing, content and targeting. It's about ensuring that the right message reaches the right recipient at the right time. Much is still in development, while most marketers are not yet using the existing capabilities to their fullest potential.Therefore, start using the data for personalization, segmentation and timing. Here goes: specific data makes for more targeted messages, which increases conversion and reduces irritation. By combining all available data from all systems (CRM, ERP, but especially behavioral data such as website interaction), detailed profiles of (potential) customers can be compiled.Ternair's software specializes in this. Especially for publishers who work primarily through resellers (A-books, magazines), it is important to get to know customers through their web activities. Email segmentation and targeting involve four types of data: geographic characteristics, demographic characteristics, psychographic characteristics (preferences and habits) and behavioral data.

Pillars of segementation | TernairSource: email segmentation the art of

It's precisely when hard data on sales is lacking that insights into behavior and other data can be helpful. For example, publishers can look at participation in online reading clubs, clicks on the site or in the email, preferences indicated by customers or data on attendance at trade shows and events. So start collecting and including data of the different types in your database so you can apply it to your email marketing campaigns.

Timing and triggers

What is the right time to approach a specific customer can vary widely. To figure out what is effective, you can use click behavior and responses from previous emails when following up and setting up the next campaign. On what day of the week, at what time of day are the emails most often opened and when does that lead to conversion? This differs per target group. Special (holiday) days and events are an obvious reason to approach someone by email. But everyone already does that. Especially the email marketers who say they want to innovate on marketing automation can distinguish themselves by a creative use of alternative triggers.Tools are nice, but are literally just the tools. The Marketers the clean task to create the appealing campaign, the catchy slogan, the exquisite opportunity, that almost forgotten subgroup, the not-to-be-missed opportunity and the hit of the week.Personalization is mainly thought of as offering different products: one books or titles for one target group, another series for target group two.But in the conversion decision, the experience (experience) that the customer experiences also plays an important role. That experience can be influenced, for example, by adjusting the presentation. Where one customer is sensitive to the price, another is sensitive to the reputation of the author or magazine; the design can play a role in this: some like sleek, others like romantic. Netflix already does this: it puts different images to the same recommended series, depending on the movies and series someone has previously watched on the platform.This article was published on Inct. on December 5, 2019.

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