KLM: Inspiring with destinations

KLM 5 | Ternair

iFly KLM Magazine is KLM's international online travel magazine. With extraordinary travel stories and beautiful photography, it aims to inspire readers to go on a great trip. To realize KLM's future ambitions with the interactive magazine and inspire as many people as possible worldwide, KLM has enlisted the help of Ternair.

With iFly KLM Magazine, we want to inspire people to travel in the future, begins Marc Jansz of KLM. "An average passenger flies once or twice a year. With iFly KLM Magazine, we want to not only excite these people with special destinations, but also try to give them reason to take that trip with KLM. So the magazine formula focuses mainly on destinations. Recently we released our anniversary edition, the 50th edition, for which a special URL has been created: iFly50.com."

E-mail

KLM uses several methods to distribute iFly KLM Magazine. "E-mail is one of the distribution channels to spread the word about the magazine, but also by far the most important one," says Marc Jansz. "Until some time ago, we were using a solution for this that proved operationally not strong enough to go into the future and achieve our ambitions, namely to roll out iFly KLM Magazine globally in multiple markets and languages. With the existing solution, that would mean going to disproportionate efforts to achieve that."

Based on a previous collaboration, KLM has re-engaged with Ternair, a party using the Ternair Marketing Automation Platform. "Ternair Marketing Cloud enables us to easily start sending emails to even many more countries in even more languages," Marc Jansz emphasizes, "This is possible because this tool provides dynamic handling of all kinds of data elements. In this way, our ambition is within reach and also in a (cost) efficient way."

Ten million recipients worldwide

iFly KLM Magazine reaches ten million people worldwide in five languages, namely Dutch, English, German, French and Spanish. Marc Jansz: "KLM uses Exact Target as the 'mailman' for e-mail sending. Ternair has built an interface between Exact Target and Ternair to fully automate the sending process. The software makes it possible to approach the individual recipient in a personalized way, also recognizing whether he / she is a member of our frequent flyer program Flying Blue and what the status level is." Ternair has set up its cross-channel campaign management solution, Ternair Marketing Cloud, for KLM.

Erik van Stiphout of Ternair: "Ternair is a powerful and robust marketing software suite for collecting, integrating, unlocking and applying large amounts of customer data within marketing and communication processes. With Ternair Marketing Cloud, data-driven 1-1 campaigns can be quickly and easily created, scheduled and automated. For the dispatch of the iFly KLM magazine, the e-mail campaigns are fully data-driven built on the basis of dynamic templates in which all components are personalized per country and language combination."

Parallel to the period that Ternair needed to set up the tool for sending the iFly KLM Magazine, the necessary preparations were made internally at KLM to be able to start offering the magazine in more languages and countries. "Both trajectories came together beautifully at a certain point," Marc Jansz knows. "We have been live for a few months now and we are extremely satisfied with the process as it is now."

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