Customer insight & segmentation

Newsletter Engagement Model (RFM)

The Newsletter Engagement Model is a classification model that classifies recipients based on e-mail behavior. Based on actual opens and clicks, a division is made into six behavioral segments. This provides insight into the level of engagement for each target group and allows email strategies to be better aligned with behavior.

What does it provide?

  • Understanding which audiences are most and least valuable

  • Overview of volumes by segment

  • Better alignment of marketing messages with behavior by target audience

  • Ability to deploy campaigns in a more targeted and effective way

  • Immediately deployable segments within Ternair Campaign

  • More control over customer development and lifecycle

Who is this for?

  • For organizations that want to better understand newsletter subscribers and drive expressions based on behavior and customer value. Particularly relevant for companies that want to differentiate marketing efforts based on customer value and behavior.

What question does this answer?

  • Which recipients are most engaged with my newsletters?

  • Which audiences are losing engagement?

  • How can I use email behavior for more targeted segmentation and follow-up?

What does the dashboard say?

The dashboard contains the following items:

  • Classification into 6 behavioral segments (customers and prospects) based on number of (real) opens and number of clicks in the Newsletter

  • Volumes and distribution by segment (emails and email addresses)

  • Filters for depth by campaign

  • Development of newsletters in opens and clicks over time

What are we going to do?

  • Brief intake to determine scope and available data

  • Setting up the classification model based on opens and clicks

  • Setting up 6 behavioral segments within the model

  • Setting up and delivering the dashboard with the agreed insights

Planning & investment

  • Price: €1950*

  • Delivery time: approximately 1 to 2 weeks

* To use the Newsletter Engagement Model (RFM) you need a custom report center

FAQ

Frequently asked questions about a Newsletter Engagement Model (RFM)

What is the added value of this dashboard versus email statistics in Campaign?
  • Immediately deployable segments within Ternair Campaign

  • Better insight into newsletter subscriber behavior

  • Dashboard considers mail privacy protection

Activate based on behavior

Which recipients remain involved?

Gain insight into engagement based on real opens and clicks. Find out which audiences are dropping out, which are growing and steer smarter on relevance and results.

Send an email

interesse@ternair.com

Yes, I am interested in the Newsletter Engagement Model (RFM)

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