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Customer feedback & customer experience

NPS Monitor

The NPS Monitor provides insight into how your target audience values you through the Net Promoter Score (NPS). You can see in one overview how likely customers are to recommend your organization, product or service. Based on the NPS question ("How likely are you to recommend us?") you can see how satisfied and loyal your customers are, and how this develops over time.

Yes, I am interested

What does it provide?

  • Understanding customer satisfaction and loyalty

  • Clear areas for improvement based on feedback

  • Better underpinning of customer experience and marketing decisions

  • Ability to target improvement

Who is this for?

  • For organizations that want to actively measure and structurally improve customer satisfaction and loyalty.

What question does this answer?

  • How satisfied are my customers and to what extent do they recommend me?

  • How does my NPS score evolve over time?

  • Are there differences in NPS between products, services or target groups?

  • Where are opportunities for improvement?

What are we going to do?

  • Kick-off

  • Setting up an NPS snippet forgebruik in e-mails

  • Setting up landing page with NPS question and opportunity for explanation

  • Set up and populate datastore (via selection in Ternair Campaign)

  • Inrichten van dashboard 

  • Delivery snippet, link landing pages for your campaigns and dashboard

What's on the snippet?

What's on the landing page?

A page in your own corporate identity with:

  • NPS question

  • Possibility of explanation

What does the dashboard say?

The dashboard contains the following items:

  • NPS score (overall and by segment)

  • Ability to filter based on groupings (products, services, etc.) and date

  • Calculated score across groupings (products, services, etc.)

  • Analysis of recurring themes/categories

  • Overview of all customer comments/ explanations

  • Understanding NPS development over time

Planning & investment

  • Price: €1650*

  • Delivery time: within 2 weeks

* To use the NPS Monitor, you need a custom report center

FAQ

Frequently asked questions about the NPS Monitor

Why would I want an NPS Monitor?

You use an NPS to gain quick insight into customer satisfaction and loyalty, and to see how likely customers are to recommend you. It also helps you discover areas for improvement and focus on improving the customer experience.

Can the NPS Monitor be integrated with my existing campaigns?

The NPS snippet allows you to deploy the NPS Monitor in any campaign. In the dashboard, you can then filter by campaign or view the overall score.

What is the difference between the NPS Monitor and the Customer Feedback Monitor?

The NPS Monitor provides insight into how your target audience values you through the Net Promoter Score (NPS). The Customer Feedback Monitor provides insight into targeted feedback on specific products, events or service elements.

What is the difference between the NPS Monitor and the Sentiment Monitor?

The NPS Monitor provides insight into how your target audience values you through the Net Promoter Score (NPS). The Sentiment Monitor answers how your recipients perceive your emails.

Measure loyalty at a glance

How great is your power of recommendation?

Get continuous insight into customer satisfaction and loyalty through a clear NPS dashboard. Discover trends, areas for improvement and differences between target groups, products or services.

Send an email

interesse@ternair.com

Yes, I am interested in the NPS Monitor

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